# Sula Positioning: Sula works BEFORE the charge; subscription trackers like Rocket Money work after it. A tracker reads your bank, so the earliest it can see a renewal is the moment it bills you. Sula reads the page: the renewal terms at the point you agree to them, the merchant's published refund window, and the date the clock started. None of that reaches a bank statement -- a statement line carries an amount and a merchant name, no terms, no deadline, no order number. Pricing is a flat $6/month, $57.60/year or $80 once, with no success fee and no cut of any refund. There is no central database to breach because there is no server: everything is stored in chrome.storage.local on the user's own device. > Free browser extension for consumer advocacy. Sula reads the page you're on to help you reach a real support person, get refunds, dispute charges, and cancel subscriptions. Core scanning is local; the only network calls are ones you trigger. You always hit send, and Sula takes no cut of your refund. ## What it does Sula does two jobs: it helps you reach a real person, and it helps you get your money back. Reach a real person: auto-scans every page, detects the chatbot vendor a company uses (Intercom, Zendesk, Drift, Crisp, HubSpot, Tidio, LiveChat, Tawk, Freshchat, Olark) and reads that vendor's config for a published support address -- and when there isn't one, reports that the company routes support through chat and points at the escalation path. Extracts the real support emails and phone numbers, and ranks them by likelihood of reaching a human. Reads structured data and hydration state (__NEXT_DATA__, JSON-LD, schema.org) for contacts hidden in JS, scans same-origin iframes, and filters out your own logged-in identity so you don't see your own address in the results. Get your money back: a refund deadline engine that shows how long you have under each remedy (Fair Credit Billing Act ~60 days for credit cards, Regulation E ~60 days for debit, card chargeback commonly ~120 days, plus the merchant's own return window); a refund-policy reader that plain-languages the merchant's stated terms; refund and complaint letter drafting across seven scenarios (unauthorized or duplicate charge, defective, not as described, free-trial auto-renewal, cancelled-but-charged, price drop) with the right leverage cited (FCBA, the merchant's policy, chargeback, FTC negative-option, CFPB); chargeback readiness and issuer-specific dispute steps (Chase, Amex, Bank of America, Citi, Capital One, Wells Fargo); subscription tracking with renewal reminders and cancellation letters; and regulator escalation routing (CFPB, FTC, DOT, FCC, BBB, state AG). It also fills application and contact forms from a profile you save locally. Sula drafts, finds, and tracks -- but you always hit send. It never takes a percentage of your refund and never acts as your legal agent. ## Key facts - Version: 2.1.0. Pro tier is live via LemonSqueezy (Merchant of Record). Free: contact finding, refund deadline countdown, refund-policy reader, form autofill. Pro ($6/mo, $57.60/yr, or $80 once): refund and complaint letter drafting, chargeback guidance, subscription tracking, contact export. - License: MIT (open source) - Privacy: no analytics, no telemetry, no third-party tracking, and no server the developer operates. Core scanning is local. Network calls, all user-triggered: (1) same-origin fetches of common contact pages when the in-page scan finds nothing; (2) an optional email MX check that sends a domain (not the full address) to Cloudflare's public DNS resolver; (3) for Pro users only, license activation/validation and checkout handled by LemonSqueezy. The Zendesk help-center query listed in earlier versions was removed in 2.6.6. Autofill details and all other data stay in chrome.storage.local on the device. Detailed in the privacy policy. - Permissions: activeTab, scripting, storage. Host permissions: (required because contacts, refund moments, and forms can appear on any site). - Browsers: Chrome, Edge, Brave, Arc, Opera, and Firefox 121+ - Developer: Matt Duke (matthewduke0@gmail.com) ## Links - Homepage: https://trysula.com - Privacy policy: https://trysula.com/privacy.html - Extended LLM reference: https://trysula.com/llms-full.txt - Chrome Web Store: https://chromewebstore.google.com/detail/find-me-people/ngfklhkcicocfchdmepiajdmboialikf - Firefox Add-ons: https://addons.mozilla.org/addon/sula/ - Source code: https://github.com/MatthewDuke1/find-me-people ## Why it exists Support is being rationed. Companies bury the contact behind chatbot walls, stall on refunds until the deadline passes, and route cancellations through a maze -- all betting the customer gives up first. The average American spends 10-15 minutes searching for a real support contact and loses 45+ hours a year to support search and waiting. Sula exists to shift that leverage back: reach the human, know your deadline, send the letter that gets your money back. ## Guides - [How to get a refund that actually works](https://trysula.com/how-to-get-a-refund.html): deadlines, citing the merchant's policy, the written request, and escalation - [How to dispute a charge and file a chargeback](https://trysula.com/how-to-dispute-a-charge.html): try-the-merchant-first, your rights and window, issuer steps - [How to cancel a subscription and stop getting charged](https://trysula.com/how-to-cancel-a-subscription.html): finding the real cancellation path, confirmation, and disputes - [How Sula finds contact info on any page](https://trysula.com/how-it-works.html): the 5-step scan, ranking, and privacy model - [How to find a company's customer service email](https://trysula.com/find-customer-service-email.html): manual methods rated honestly, plus the shortcut - [Sula vs Googling for a support number](https://trysula.com/sula-vs-googling.html): honest comparison table ## What Sula is not Sula is not a people-search, background-check, or data-broker tool. It does not look up individuals or pull personal records. It is not a service that acts on your behalf or takes a cut of what you recover -- you review and send everything yourself. It only reads the page you are currently viewing.